At The Kick Hub, we aim to deliver your order quickly, safely, and hassle-free. Please read our shipping policy below:

📦 Delivery Areas

We deliver nationwide across South Africa.

🚚 Delivery Time

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  3–7 working days after your order has been processed.
  
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💳 Order Processing

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  24–48 hours after payment confirmation.
  
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💰 Delivery Fees

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  on selected combos and promotions.
  
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🏬 Delivery Method

We use trusted couriers and PAXI (via PEP) to ensure your order reaches you safely. You may need to provide the nearest PEP store or mall for collection if you choose PAXI.

📌 Important Notes

Do you want me to also make a Refund/Exchange Policy for Kick Hub (like Sole Material’s “no refunds, only exchanges” style), so they match?

You said:

return and refund policy

ChatGPT said:

Perfect ✅ Here’s a Return & Refund Policy for The Kick Hub — I’ll keep it aligned with Sole Material’s approach (no refunds, only exchanges), but polished for your site:

The Kick Hub Return & Refund Policy

At The Kick Hub, we pride ourselves on delivering quality products. Please read our return and refund policy carefully before placing an order.

🔄 Exchanges Only

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  do not offer refunds.
  
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  defective, damaged, or the wrong size.
  

📅 Exchange Period

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  7 days of receiving your order.
  
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  original condition: unworn, unused, and with all tags/packaging intact.
  

🚚 Exchange Process

❌ Non-Exchangeable Items

📌 Important Notes

• Express Delivery (Courier Guy): 2-3 business days
• Standard Delivery (PAXI): 5-7 business days for regular orders
• Pre-orders: Up to 14 business days

Our primary shipping partner is Courier Guy for express deliveries. For standard delivery, we use PAXI to ensure your order reaches you efficiently.

You will receive a shipping confirmation email once your order has been dispatched, with all the details to track your package and know when to expect it.